• Concierge Executive - Support Executive (IT Helpdesk)

Industry Education / Teaching / Training
Qualification Graduation
Open

Functional ITES / BPO / KPO / Customer Service / Operations
Job Description
About Us
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Roles and Responsibility

To be able to Identify and resolve technical issues successfully within the given TAT.

 

Education Qualification: Graduate

 

Scope: Team Role to handle technical queries.

 

Work Location: Remote online work until offices reopen

 

Working days: 6 working days with 1 day-off which may be during week

 

Shifts (subject to change):

 

Morning Shift: 8:00 AM to 5:00 PM

Evening Shift: 04:00 PM to 01:00 AM or 02:00 PM to 11:00 AM

Night Shift: 11:00 PM to 08:00 AM

 

Experience: 1-6 years

 

Mandatory Language Fluency: English, Hindi

 

Laptop/Wi-fi: candidates to use their own laptops, wi-fi will be reimbursed

 

Role Details:

● Support student and teacher experience and ensure high CSAT scores

● Ensure high teacher and student engagement and in turn high net promoter scores (NPS) from Teacher and

Students

● Responsible for solving queries of students and teachers.

● Maintain good relationships with students and teachers so that the business can maximize the value of those

relationships.

●  Identify and resolve technical issues promptly and successfully (TAT 5 minutes).

● Resolving network issues.

● Installing and configuring hardware and software.

● Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.

Skills and Qualifications

● Bachelor’s degree

● Proven success rate at levels above quotas

● Ability to balance persuasion with professionalism

● Prior experience in tech support, desktop support, or a similar role.

● Proficiency in Windows/Mac OS.

● Experience with remote desktop applications and helpdesk software.

● Excellent interpersonal skills.

● Good written and verbal communication.

● Strong organizational skills

● Comfortable with change of shift timings as per business requirement

● Email voice and chat experience will be an advantage

 

Salary: Between INR 4 lac to 6.1 lac p.a. + Night Allowance + Incentives


To Apply, fill this form: www.bit.ly/ConciergeExecutive

 

 

 

 

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