• Customer Service Representative

Industry Hotels / Restaurants / Airlines / Travel
Location Maharashtra Pune
Experience Range 1 - 2 Years
Qualification Graduate
Open

Functional ITES / BPO / KPO / Customer Service / Operations
Job Description
About Us
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Roles and Responsibility

Dear Candidate,

 

We at Ampowerjobs.com are pleased to offer you a position for Customer Service Representative with one of our reputed client in the FMCG Sector.

 

Kindly go through the below mentioned details for your reference

 

Brief Details About the Client:

 

Our client is an Indian online restaurant company which operates 11 cloud kitchen brands. It is the largest cloud kitchen restaurant chain in India,[8] operating more than 350 cloud kitchens, as of March 2021.

 

Designation: Customer Service Representative / Customer Delight Champ

 

Job Role:

 

Provide solutions to the queries of the customers through voice and non voice queues (Inbound, Social, Chat, Email), ensure provide unique, memorable, delightful and sue experience to the customers, collaborate with other team members and provide support to the business units

 

Responsibilities / Essential Duties:

 

         Serves customers by providing product and service information and resolving product and service problems.

         Maintains customer records by updating account information.

         Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

         Recommends potential products or services to management by collecting customer information and analysing customer needs.

         Contributes to team effort by accomplishing related results as needed.

 

 

Skill Set Required:

 

Logically & analytically strong to take quick decisions

Minimum Graduate with 0.6 – 1-year experience as CSR

Highly enthusiastic & Energetic with good communication skills can apply for this role

 

 

 

Remuneration & Other Benefits : Upto INR 20000 / - (Depending on the present salary and capacity)  Plus Attractive incentives on achievement of targets.

 

Job Location: Pune – Viman Nagar

 

No of Candidates Required: 20

 

If your profile matches and you want to learn, earn and grow with the organization then please revert with your updated resume attached in word format for further processing which is absolutely free to you.

 

Pls send this position to your other contact to help someone explore this opportunity before it is closed.

 

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